Our Sales philosophy
Our sales philosophy is simple. We want to give you a positive experience in every aspect of the sale: A great product, easy and secure check-out and purchase, and great customer service. Because we are a small company with limited resources, it would be hard to give you the buying experience we want you to have. Therefore, we partner with Amazon, the largest retailer in the world.
Why We Sell Only On Amazon
As the largest retailer in the world, Amazon has advantages that no one else can offer:
- The most secure credit card transactions on the planet. Period. When you shop on Amazon, you can be confident that your personal information and credit card information is safe. This is so important in this day and age and no one is better at this than Amazon.
- A no-questions asked return policy. You can rest assured that if, for any reason, you don’t like what you purchased, you can return it for a full refund.
- The ability to track your product after the sale
- Great customer service. Amazon’s customer service is legendary. If you have any questions about your order, they will answer them.
Amazon is the best ecommerce site in existence. By partnering with Amazon, we can give our customers the best buying experience on the planet. Why would we want anything less?
How to Buy Our Products
To purchase any of our products, simply click on the “Order Now” button on the product description page and you will be taken directly to Amazon to complete the purchase.
How to Track Your Order
To track your order, simply log into your Amazon account, click on “Your Orders” in the drop-down list under the “Your Account” heading at the top right of the screen. This will display all of your recent orders. Select “Track Package” for the order you want to track to see the delivery status of that order.
How to Write a Review of Your Product on Amazon
Because we sell on Amazon, reviews are the lifeblood of our business. For our business to grow, word needs to get out about our products and one of the best ways we do this is through positive reviews on Amazon.
We work hard to make sure our customers have a positive experience purchasing and using Innovease products. We are committed to exceeding their expectations is every way.
If you are happy with your purchase, then we ask that you consider telling others about the product by giving us a positive review on Amazon.
To enter a review, log into your Amazon account, select “Your Orders” from the drop-down list under the “Your Account” heading at the top right of the Amazon screen. This will display all of your recent orders. Select “Write a Product Review” for the product you want to review and enter in your review.
If, for any reason, you cannot give us a 4 or 5-star review, please contact us before writing the review and give us the opportunity to make things right for you. We will do everything in our power to resolve any issues and correct any problems with your product. Customer satisfaction is our number one priority and if you’re not happy, we’re not happy. Period.